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Frequently asked questions

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How can I delete my order?

Yes, you can delete your order from your Scribbr account. The document you’ve uploaded will automatically be deleted from our server.

Please note that deleting your order is an irrevocable process. The Scribbr team will no longer have access to your document and will not be able to deal with complaints concerning your order if you delete it. Only delete your order when you are 100% satisfied with our services.

How to delete an order:

  1. Log on to the Scribbr website.
  2. From your dashboard, open the order you want to delete.
  3. Select the “Details” tab.
  4. Click “Delete order.”
  5. A form will appear on the page. Read the information carefully and enter the order number.
  6. Press “Delete” to delete your order.
How can I delete my account?

Log on to our website and go to ‘Manage Account’ and click on ‘Delete account’.

How does Scribbr handle confidential documents?

At Scribbr, we are committed to protecting your personal information. That’s why our employees and editors follow specific guidelines to ensure the confidentiality of your work:

  • Pledge of secrecy
  • Signed statement prohibiting publication or third-party sharing
  • Obligation to delete files
  • Secure connection (SSL)

Both the original and edited versions of your document are saved on our secure server for 12 months. After this period, the files are automatically deleted. However, you can manually delete your files at any time via your user profile.


Tip: If you still have concerns about confidential information in your document, you can take additional measures to anonymize this data. We advise you to do the following:

  • Change company names and other identifying details
  • Delete data and analyses that do not need proofreading

Can I ask Scribbr to sign an NDA?

As a policy, we do not sign NDAs. Every NDA is complex and unique, and our legal team does not have the capacity to review each individual contract we receive.

However, we take extensive measures to protect the confidentiality of your documents. You can learn more about how we handle confidential information on our privacy policy page.